Hillcrest Drive Elementary School

Community, Dual-Language and Music Magnet

Troubleshooting

Posted on Sept. 2, 2020 | Last Updated on Sept. 2, 2020, 12:12 p.m.

if you're having issues with your school-issued device this is the perfect place to start!

 

I'm having issues with my iPad

 

My iPad will not connect to the internet. I keep getting error messages that tell me "Safari cannot open the page because the connection was lost".

  • This issue is fairly common, but can actually be resolved pretty easily. To resolve this issue we will have to reset our internet connection to get the iPad to connect your WiFi or Hotspot again. To do this follow these steps.
    • Go to Settings
    • On the left side of the Settings page, you should see the option to turn on "Airplane Mode". Turn Airplane mode on and leave it on for 10 seconds after 10 seconds turn it back off and see if you can access the internet now.
    • If you are still having issues connecting to the internet proceed to the next step.
    • If turning on Airplane Mode didn't work we will try to reboot the iPad. To reboot the iPad press and hold the Power/Wake button for a few seconds until you get a screen with the Power Off slider.
    • To power off the device slide the power icon to the right until the screen turns off.

My iPad is missing the Schoology App and now I can't download it. What happened to it?

In order to make things easier, the District has pulled the Schoology application so now students must access Schoology through their web browser (Safari if on an iPad) or the Schoology bookmark on their home screen. You can also always access Schoology via lms.lausd.net

I'm having issues with my Hotspot

 

I'm having issues with Schoology

Locate Us:

Hillcrest Drive Elementary School
4041 Hillcrest Dr
Los Angeles, California 90008
www.hillcrestdrive.org

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South Mid-City Community of Schools

Contact Us:

Phone: (323) 296-6867
Fax: (323) 292-9180
Email: office@hillcrestdrive.org